Capital Business Machines 
Outlook 2010 Level 2-Intermediate
Outlook Level 2-Intermediate
Outlook
2010 Intermediate builds on the skills and concepts taught in Outlook 2010:
Basic. Students will learn how to customize Outlook menu system; use and create
Quick steps; alter startup folder, use and alter Navigation pane; create and
import contacts; create distribution groups; customize e-mail configuration;
create business cards and signatures; use of voting buttons; working with
e-mail rules; creating and using categories; search and filter mail folders; use and customization of categories; and work
with conversations (related e-mails).
Course Length
1 day
Prerequisites
Basic
Windows, Outlook Basic or equivalent skills
Topics
Unit 1 : Customizing Outlook
Topic
A: The
Outlook environment
A-1: Hiding and showing the Ribbon
A-2: Rearranging tabs and groups
on the Ribbon
A-3: Hiding and removing tabs and
groups
A-4: Creating a Ribbon tab
A-5: Resetting the Ribbon
A-6: Customizing the Quick Access
toolbar
A-7: Changing To-Do Bar options
A-8: Customizing the status bar
Topic
B: General
options
B-1: Changing User Interface
options
B-2: Changing your user name and
initials
B-3: Making Outlook your default
e-mail client
Topic
C: Language
and keyboard options
C-1: Adding a language
C-2: Setting the default language
C-3: Enabling language options
C-4: Removing a keyboard layout
C-5: Uninstalling a language
Topic
D: Quick
Steps
D-1: Using Quick Steps
D-2: Configuring Quick Steps
D-3: Creating a Quick Step
D-4: Duplicating and editing a
Quick Step
D-5: Restoring the Quick Steps
group to its default settings
Topic
E: The
Navigation pane
E-1: Changing the startup folder
E-2: Creating shortcuts and
shortcut groups
E-3: Deleting shortcuts and
shortcut groups
Unit 2 : Working with contacts
Topic
A: Address
books
A-1: Viewing address books
A-2: Creating a Contacts folder
and storing a contact in it
A-3: Importing contact data from
Excel
Topic
B: Contact
groups
B-1: Forwarding a contact group
B-2: Adding contact group notes
B-3: Sending a meeting request to
a contact group
B-4: Deleting a contact group
Unit 3 : Customizing messages
Topic
A: Message
appearance
A-1: Applying a theme
A-2: Applying a Quick Style to an
e-mail message
A-3: Customizing a Quick Style
A-4: Using message stationery
A-5: Modifying stationery fonts
A-6: Modifying e-mail options
A-7: Specifying a message format
Topic
B: Signatures
B-1: Defining a signature
B-2: Modifying a signature
B-3: Using an electronic business
card as a signature
B-4: Specifying a sending account
Topic
C: Voting
buttons
C-1: Adding voting buttons to a
message
C-2: Replying to a message with
voting buttons
C-3: Creating custom voting
buttons
Topic
D: Out-of-office
messages
D-1: Enabling Automatic Replies
D-2: Setting Automatic Reply
rules
D-3: Turning off Automatic
Replies
Unit 4 : Organizing items
Topic
A: Folders
A-1: Creating a folder
Topic
B: Searching
B-1: Using Instant Search
B-2: Performing advanced searches
B-3: Searching Calendar,
Contacts, and Tasks
B-4: Customizing Instant Search
Topic
C: Filters
C-1: Applying filters to find
messages
C-2: Removing a filter
Topic
D: Categories
D-1: Using categories to group
messages
D-2: Arranging and searching by
category
D-3: Categorizing a contact
D-4: Categorizing an appointment
and a meeting
D-5: Assigning categories with
Quick Click
D-6: Creating a category
D-7: Sorting and searching by
category
Unit 5 : Organizing Mail
Topic
A: Organizing
the Inbox folder
A-1: Changing views
A-2: Arranging and sorting
messages
A-3: Exploring conversations
A-4: Managing conversations
A-5: Creating a custom view
A-6: Deleting your custom view
Topic
B: Setting
rules
B-1: Creating a rule
B-2: Observing a rule in action
B-3: Turning off and deleting a
rule
B-4: Creating a custom rule
B-5: Testing your custom rule
Appendix A : Microsoft Certified
Application Specialist exam objectives
Topic
A: Exam
objectives map
Appendix B : Working with folders
Topic
A: Public
folders
Topic
B: Offline
folders