At CBM, our award winning Service Department is our foundation. Staffed with industry certified and factory trained technicians, we offer our customers the best service and support in Thurston, Lewis and Mason counties. We understand how important it is for you to have your equipment up and running in a timely manner and we are proud of our 4 hour average response time.
With over 3,000 active accounts, CBM’s Service Department is a hub of fast paced activity. Dispatchers personally take service calls and enter the data into a computerized dispatching system. The call is then sent to our technician’s laptops out in the field. CBM is one of a handful of companies in the Pacific Northwest that has technicians with wireless laptops. This allows our technicians to have your call information, service histories, access to online resources, and the ability to order parts and supplies while in the field!
Please call our Service Department at 360-491-5500 for assistance.
Maintenance Agreements
We offer a variety of maintenance agreement options to help our clients maintain their valuable equipment.
Please contact our Service Department at 360-491-5000 for further information.
Network Service Agreements
Computers and networks are finicky! Our Network Service Agreements (NSA) offer onsite and remote monitoring options.
Please contact Stacey Hartman at 360-491-6000 for more information.