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- Award winning service
- Quality products at fair prices
- Computerized Dispatch Center
- 1-800 Service Line
- Certified Technicians
- Responsive Maintenance
- Responsive Network Service
Capital Business Machines' award-winning Service
Department is the foundation of our successful business. Staffed
with industry-certified Service Technicians, we offer our customers
the best value in equipment Maintenance Agreements and Network
Service
Agreements.
With over 3,000 active accounts, the Service Department is CBM’s hub of fast-paced activity. Dispatchers control the customer service job log via a computerized dispatching system and manage a fleet of factory-trained and certified Technicians. CBM proudly maintains an average call response of 4 hours or less to our customers!
Operated by third generation
brothers, Capital Business Machines, Inc., continues to explore
and develop its original mission, "provide quality products at fair
prices" for
clients in the local Thurston, Mason and Lewis county area.
At our computerized Dispatch Center, we receive your service
request and schedule a Technician to arrive at your business. We're
one of a handful of Pacific Northwest
companies who provide satellite laptop computers to our Techs, so
they know your machine's service history and can order the parts you
need in real-time.
Call our Service line at 360-491-5500 for assistance. We're
here to help you order supplies, schedule a service call, or answer
your questions about a service agreement.
Service Technicians We have the best Techs in town!
Factory-trained and authorized personnel, most of whom are
CompTIA
A+ certified, are there when you need them … handling those baffling
equipment service codes and keeping your business running.
Maintenance Agreements
We offer a variety of equipment maintenance agreements to help our
clients maintain their valuable business machines, ensuring a
four-hour service response time and regular service check-ups.
Network Service Agreements
Computers and networks are finicky! Our Network Service
Agreements guarantee responsiveness and remote monitoring by our
Certified Novell Engineers and Microsoft
Certified Systems Engineers.
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FAX your Monthly Copier Meter Reading to:
Contracts Coordinator
Phone: (360) 491-5500
FAX: (360) 438-0969 or (360) 491-0125
